Entrepreneurship (AS)·Running the enterprise · NSSCAS 2.5e
The value of good customer service
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Two shops in Oshakati sell exactly the same goods at exactly the same price — yet one is full and one is empty. The difference is almost never the stock. In this lesson Miss Maria shows you what good customer service really is, how to handle a complaint properly, and how to put a rand-and-cent value on a customer who keeps coming back. Then we evaluate, honestly and with balance, just how important service really is.
What you'll learn in this lesson
By the end you should be able to (NSSCAS Entrepreneurship (AS) 2.5e):
- understand the value of good customer service
- evaluate the importance of good customer service in an enterprise
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Miss Maria and Mike talk through the whole topic — with the figure and working drawn live.