Business Studies·Formal representation and participation · NSSCO 3.4
Organisational conflict, industrial action & worker participation
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Wherever people work together, they will sometimes disagree. In this lesson we learn what organisational conflict is and why it happens, then the calm ways to settle it — negotiation, collective bargaining and arbitration. We clear up the difference between dismissal and redundancy, meet every type of industrial action from a go slow to a full strike, and finish with worker participation: letting workers help make decisions so conflict is less likely in the first place.
What you'll learn in this lesson
By the end you should be able to (NSSCO Business Studies 3.4):
- Define organisational conflict
- Explain causes of organisational conflict
- Briefly discuss the means of avoiding and resolving conflict when relations break down (negotiation, collective bargaining, arbitration)
- Explain the difference between dismissal and redundancy
- Identify and describe the types of industrial action (strike, picketing, work to rule, go slow, non-cooperation, overtime ban, lock-out)
- Explain what is meant by worker participation in decision making
- Explain the different ways of worker participation and justify a certain way for particular circumstances
- List the advantages and disadvantages of worker participation
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Miss Maria and Mike talk through the whole topic — with the figure and working drawn live.